Refund policy
Returns, Exchanges & Cancellations
Regular Stock Items
| Action | Policy |
|---|---|
| Returns | No refunds or returns after delivery or pickup of furniture. |
| Exchanges | Within 24 hours of delivery/pickup with 15% fee for equal/higher priced items. 25% fee for lower-priced items. Delivery/pickup fees may apply. |
| Cancellations | 25% cancellation fee will apply on all canceled orders. |
No returns or exchanges on mattresses, box springs, pillows, comforters, or any bedding products unless otherwise noted.
Custom Special Orders
- 25% non-refundable deposit required
- No returns or exchanges
- Modifications must be made within 2 days or 25% fee will apply
As-Is / Final Sale Items
- Sold with no warranty or return eligibility
- In-store As-Is items must be picked up within 48 hours
- Online open-box As-Is items may be eligible for delivery
You can always contact us for any return question at customerservice@vipfurnitureny.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@vipfurnitureny.com.